Refund policy

Return and Refund Policy

Effective Date: June 29, 2026

At CharmnLuck, we are committed to providing a transparent and reliable shopping experience. This Return and Refund Policy explains the conditions, procedures, and timelines applicable to returns, exchanges, and refunds for purchases made through our website.

Business Information

Store Name: CharmnLuck
Store Type: General Store
Website: charmnluck.myshopify.com
Business Address: 382 NE 191st St, Miami, FL 33179, United States
Phone: +1 769-362-5497
Email: support@charmnluck.com

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return, the following conditions must be met:

The return request must be submitted within 30 days of delivery.
The item must be unused and in new condition.
The item must be returned in its original packaging.
All accessories, manuals, inserts, and included components must accompany the return.
Proof of purchase may be required.

Return Method

All approved returns must be sent by mail.

Customers should contact our support team before returning any item in order to receive return instructions and authorization details.

Return Shipping Costs

Return shipping is free within the United States.
A prepaid return shipping label will be provided free of charge.
The return label can be downloaded and printed by the customer.
No restocking fees are charged.

Exchanges

We accept exchanges for eligible products returned within the applicable return period.

If a replacement item is unavailable, a refund may be issued instead.

Inspection of Returned Products

All returned items are inspected upon receipt.

Products that do not satisfy the return conditions described in this policy may not qualify for a refund or exchange.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Refund Method: Original payment method
Refund Processing Time: 5–7 Business Days after approval
Refund Currency: USD

Depending on your financial institution or payment provider, additional time may be required before refunded funds appear in your account.

Non-Returnable Situations

Returns may be declined if:

The return request is submitted more than 30 days after delivery.
The item has been used, altered, damaged, or improperly handled after delivery.
The item is returned without its original packaging.
The return is sent without prior authorization.

Order Cancellations

Orders may be canceled before processing begins.

Once an order has entered processing or has been shipped, cancellation may no longer be available. Customers may use the return process after delivery if eligible.